Buy Vapes Online Australia with Confidence

Returns & Refunds Policy: Buy Vapes Online Australia with Confidence

At Aussie Vape Hub, we want you to buy vapes online Australia with complete confidence. Our Returns and Refunds Policy is fully compliant with the Australian Consumer Law (ACL) , ensuring that you are protected when purchasing from the Best Online Vape Store Australia.

1. Australian Consumer Law Guarantee

We are committed to providing products of acceptable quality. Under the ACL, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. When You Can Return a Product

You are entitled to a return, refund, or replacement if the item you purchased:

•Is faulty or defective.

•Is significantly different from the sample or description shown to you.

•Does not do what it was advertised to do.

Please Note: We do not offer refunds or exchanges for change of mind, incorrect flavor choice, or if you simply do not like the product.

3. How to Initiate a Return

1.Contact Us: Before returning any item, you must contact our support team within 7 days of receiving your order. Please provide your order number, a detailed description of the fault, and photographic or video evidence.

2.Assessment: Our team will assess the claim in line with the ACL.

3.Return Shipping: If the product is deemed faulty, we will provide instructions for the return. We will cover the cost of return shipping for faulty items.

4. Refunds and Replacements

•Refunds: If a refund is approved, it will be processed back to your original method of payment within 5-10 business days.

•Replacements: If a replacement is approved, the new item will be dispatched to you free of charge.

5. Warranty and Disposable Vapes

•Disposable Vapes: Due to the nature of disposable vapes, the warranty period is limited. Claims for faulty disposable vapes must be made within 48 hours of delivery. We cannot accept returns for devices that have been heavily used or misused.